TERMS AND CONDITIONS
Under our current protocol, an order is marked as "completed" once it has been shipped or handed over to the courier. We entrust shipments to a specialized service that generally delivers within two business days. However, the shipping company reserves the right to adjust delivery times in the event of unforeseen circumstances, long-distance routes, or force majeure.
I Druper Coffee is a small artisan business that places great emphasis on the quality and freshness of its products. For this reason, we roast to order: if the chosen product is not in stock at the time of the order, it will be roasted specifically for you, which may result in variations to shipping times.
For any inquiries, please contact us via email at info@idrupercoffee.com.
TERMS OF SALE
(pursuant to Chapter I, Title III, Part III of Legislative Decree 206/2005, as amended and supplemented)
1. INTRODUCTION AND APPLICABILITY OF GENERAL TERMS AND CONDITIONS
These General Terms and Conditions of Sale govern the remote purchase of products and services made available via the internet on the website idrupercoffee.com, in compliance with Italian legislation (specifically Legislative Decree no. 206/2005 and subsequent amendments and additions).
The product seller and Site owner is: ID HORECA S.R.L. (abbr. “I druper coffee”), with its registered office at Via per Zambana Vecchia, 9 - 38097 Terre d’Adige (TN), Tax Code/VAT Number and registration with the Trento Register of Companies no. 02794560223. Email address: info@idrupercoffee.com.
Consumers accessing the Site to make purchases are required to carefully read these General Terms and Conditions—which have been made available on the Site—before submitting an order. If the person making purchases on the Site requests an invoice and/or does not qualify as a “consumer or user” as defined in Art. 3, paragraph 1, letter a) of the Consumer Code, the right of withdrawal provisions set out in Articles 7 and 8 of these General Terms and Conditions shall not apply, nor shall any other provisions of the Consumer Code that apply exclusively to “consumers.”
Contracts concluded with I druper coffee via the Site are governed by these General Terms and Conditions in accordance with Italian law. The languages available for concluding the contract are Italian and English. Users may change the language using the specific link provided on the Site’s main pages.
2. SELECTING AND ORDERING PRODUCTS
The characteristics and prices of the various products for sale on the Site are listed on the page dedicated to each Product.
To purchase Products, the Customer must complete and submit the electronic order form by following the instructions provided on the Site. The Customer must add the Product to the “Cart” and—after reviewing the General Terms and Conditions and the Privacy Policy and confirming their acceptance—must enter shipping and (if applicable) billing details, select the desired payment method, and confirm the order.
By submitting the order via the Site—which constitutes a contractual offer—the Customer acknowledges and declares that they have reviewed all information provided during the purchasing process and fully accept these General Terms and Conditions and payment terms. I druper coffee confirms receipt of the contractual offer via a summary email.
Following confirmation of receipt of the contractual offer, the Customer has 4 hours to modify the submitted order by immediately notifying I druper coffee at the email address: info@idrupercoffee.com. Once the 4-hour window has elapsed, the order will enter the production phase and can no longer be modified by the Customer. Even after the 4-hour window has passed, we encourage the Customer to contact I druper coffee, as it may still be possible to make changes to the order if it has not yet entered production.
Upon receipt of the order, I druper coffee will verify stock availability to fulfill the order (in the event that the purchased product is roasted coffee, this verification will concern the availability of the necessary quantity of green coffee in the warehouse). In the event that one or more Products are unavailable, I druper coffee Customer Service will promptly notify the Customer via email; the Customer will then have 12 hours to respond, either confirming the shipment of any other available Products or cancelling the order. If no response is received within this timeframe, the order will be deemed confirmed, and the available Products will be shipped. In such a case, the full amount corresponding to the missing Products will be refunded or—depending on the chosen payment method—will not be charged to the Customer.
The contract between I druper coffee and the Customer shall be deemed concluded upon acceptance of the order by I druper coffee. Such acceptance is communicated to the Customer by means of an order shipping confirmation email containing a reference to these General Conditions, the order number, the shipping and billing details, the list of Products ordered with their essential characteristics and the total price, including delivery costs.
Other emails sent before the products are shipped are not to be considered as acceptance, implicit or explicit, of the order.
3. PRODUCT INFORMATION
Information and specifications regarding the Products are available on the Site.
The visual representation of the Products on the Site, where available, generally corresponds to the photograph accompanying the product description. It is understood that the product image is intended solely for presentation purposes and may not perfectly reflect the product's actual characteristics and qualities; for instance, there may be variations in color or dimensions. In the event of a discrepancy between the image and the written product description, the written description shall prevail.
4. PRICES AND SHIPPING
Product prices are inclusive of all taxes and duties.
All prices are quoted in Euros. Shipping costs are calculated by the system and displayed to the customer prior to payment.
5. PAYMENT AND INVOICING
5.1 PAYMENT METHODS
The Customer may pay the price of the Products and the associated delivery costs via credit card or PayPal.
CREDIT CARD
The payment networks accepted on the Site
are:
– Visa / Visa Electron
– Mastercard / Maestro
To ensure maximum security, the transaction will be processed on the website of the financial service provider handling the PayPal payment.
The Site does not store the Customer’s credit card number and therefore cannot be held liable for any fraudulent use of said payment methods.
PAYPAL
Once the order is confirmed, the Customer will be redirected to the PayPal website, where payment can be made using their account or a card (including prepaid cards), or via any other method accepted by PayPal, subject to PayPal’s terms and conditions.
5.2 ORDER INVOICING
If the purchase is made by a business professional, an invoice may be requested by sending the billing details—including the tax code and/or VAT number—to info@idrupercoffee.com. In such cases, the invoice will be sent via email to the address provided. The professional is responsible for correctly entering the billing details and is expressly informed that, if an invoice is not requested at the time of the order, it will not be possible to request one subsequently.
6. TRANSPORT AND DELIVERY
Products purchased on the Site will be delivered to the address indicated by the Customer during the purchasing process in the designated “Shipping Details” field.
All purchases will be delivered via standard postal service or express courier from Monday to Friday, excluding public and national holidays. I druper coffee is not liable for delays that are unforeseeable or beyond its control.
In the case of untracked shipments, I druper coffee shall not be held liable for the loss of the shipped parcel.
Once the Products have been shipped, the Customer will receive a confirmation email.
In any event, barring cases of force majeure or unforeseeable circumstances, ordered Products will be delivered within 10 working days, starting from the day following the date on which I druper coffee confirmed the order to the Customer via the specific order confirmation email. The aforementioned 10-working-day timeframe applies to shipments within Italy and abroad, with the sole exception of countries outside the European Union,
where the 10-day period may be extended depending on local customs clearance times.
International shipments may be handled by different couriers depending on the destination country in order to ensure the Customer receives
the best available rate.
Maximum weight for international shipments: 120 kg
7. RIGHT OF WITHDRAWAL
The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide an explanation and without incurring any penalty, subject to the exclusions explicitly set out in point IV below. To exercise this right, the Customer must send a written notice to I druper coffee within 14 days of the date of receipt of the Products via registered mail; alternatively, if the Customer intends to withdraw before receiving the Products, the notice of withdrawal may be sent at any time prior to their receipt.
This notice must be sent via registered mail with return receipt
addressed to:
ID HORECA S.R.L. Via per Zambana Vecchia, 9
38097 Terre d’Adige (TN) ITALY
and sent in advance via email to info@idrupercoffee.com
Upon receipt of the notice, I druper coffee’s Customer Service department will open a return file and provide the Customer with instructions on how to return the Products.
The right of withdrawal is subject to the following conditions:
I. The right applies to the purchased Product in its entirety;
therefore, if the Product consists of multiple components or parts, it is not possible to exercise the right of withdrawal for only a portion of the purchased Product.
II. If the right of withdrawal is exercised, I druper coffee will refund the Customer the full amount paid for the returned goods, including shipping costs where applicable, within 14 days of the date the notice of withdrawal was received; however, I druper coffee reserves the right to withhold the refund until the goods have actually been received. The refund will be issued using the same payment method originally used by the Customer.
III. The Products must be returned in the same box in which they were received.
IV. In addition to the cases indicated in the Preamble (non-consumer customers and/or customers requesting an invoice), the right of withdrawal is excluded in the following cases, pursuant to Art. 59 of Legislative Decree 21/2014:
– orders for Products made to measure or custom-packaged. For the sake of clarity, this category includes packages of coffee roasted to order, of any variety and/or format;
– orders for Products liable to deteriorate or expire rapidly;
– orders for sealed Products that are not suitable for return for reasons of hygiene or health protection, or that have been opened after delivery. With regard to the exclusion cases listed above, the Customer is specifically informed and accepts that all food Products offered on the Site fall under the categories of “Products made to measure or custom-packaged” and/or “Products liable to deteriorate or expire rapidly,” given that the characteristics and quality of such Products are subject to alteration, including as a result of improper storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal applies only to non-food Products purchased on the Site that are suitable for resale without posing a risk to consumer health (such as gadgets, utensils, etc.). In cases where the right of withdrawal is excluded, I druper coffee will return the purchased Products to the Customer, charging the Customer for the shipping costs.
9. WARRANTY AND LACK OF CONFORMITY
In the event of a lack of conformity in Products sold by I druper coffee, the Customer must immediately contact Customer Service at the email address info@idrupercoffee.com. The sale of the Products is subject to the statutory warranties provided for in Articles 129, 130, and 132 of the Consumer Code. The Customer is entitled, at their discretion and provided the nature of the product allows for it, to have the Product’s conformity restored at no cost through repair or replacement, or alternatively to an appropriate price reduction or the termination of the contract. The Customer forfeits these rights if they fail to notify I druper coffee of the lack of conformity within two months of discovering the defect; however, if the Product is perishable by nature or has a shorter shelf life, the defect must be reported within that shorter timeframe.
10. ERRORS AND LIMITATION OF LIABILITY
Product information provided via the website is constantly updated. However, it is not possible to guarantee the complete absence of errors; therefore, I druper coffee shall not be held liable for such errors, except in cases of willful misconduct or gross negligence.
I druper coffee reserves the right to correct errors, inaccuracies, or omissions—even after an order has been placed—or to modify or update information at any time without prior notice, without prejudice to the Customer's rights under these General Conditions and the Consumer Code.
Except in cases of willful misconduct or gross negligence, the Customer is not entitled to compensation or indemnity, and I druper coffee assumes no contractual or non-contractual liability for direct or indirect damage to persons and/or property resulting from the failure to accept or fulfill an order, whether in whole or in part.
11. COMPLAINTS
Any complaints must be submitted to I druper coffee via registered mail with return receipt to the following address: ID HORECA S.R.L. Via per Zambana Vecchia, 9 - 38097 Terre d’Adige (TN) ITALY, and sent in advance via email to info@idrupercoffee.com.
12. APPLICABLE LAW AND JURISDICTION
The sales contract between the Customer and I druper coffee is deemed concluded in Italy and governed by Italian law. For the resolution of disputes concerning the interpretation, performance, or termination of these General Conditions or of individual purchase orders, if the Customer is a consumer pursuant to the Consumer Code, the Court of Trento shall have exclusive jurisdiction, to the exclusion of any other competent court.
***
Pursuant to Article 1341 of the Italian Civil Code, the Customer declares having read and specifically accepted the following articles of these General Conditions: (liability for delivery delays), (right to correct errors – exclusions of liability).
